The unified housing and communal services dispatch service in Vitebsk has entered normal operation

The unified utility dispatch service started operating in Vitebsk this year. Applications from residents of the regional center are accepted around the clock on the short number 115, recorded, and then redirected for execution to one of the twelve city housing and communal services departments based on the microdistrict.

The staff of the Vitebsk 115 service includes 42 employees, including 3 supervisors, 9 dispatchers, and 29 workers of various specialties (electricians, plumbers, welders, etc.) engaged in fulfilling applications outside of working hours.

In the initial months of operation, the work of the unified city service was adjusted based on public opinion. Simultaneously, the population of the regional center was informed about the possibility of contacting the short number 115.

"Currently, the service's operation has reached normal mode, and the number of daily applications from citizens has increased from several hundred (at the initial stage) to 500-700," noted Natalya Bakshtai, adding that the main number of incoming requests is related to the elimination of malfunctions and emergency situations. In addition, residents of the regional center can leave their inquiries, applications, and suggestions for improving the work of the city's utility services on the portal website "My Gorod" 115.by. It should be noted that in Vitebsk, the portal is currently operating in test mode, so the moderation time for requests may be increased.

Olga Bogacheva - BELTA.