The number of citizens' appeals on labor and social protection issues in the Vitebsk region is decreasing

The Vitebsk region is seeing a steady decrease in the number of citizens' appeals regarding labor, employment, and social protection. This was reported to a BELTA correspondent by Marina Koroleva, Head of the Department for Organizational and Personnel, Legal Affairs, and Public Relations of the Vitebsk Regional Executive Committee's Labor, Employment, and Social Protection Committee.

According to her, from January to October, the Regional Executive Committee's Labor, Employment, and Social Protection Committee received over 600 written appeals, a 21.3% decrease compared to the same period last year. The number of written appeals received by organizations within the committee's system decreased by more than 8% to 8.2 thousand. At the same time, their number significantly decreased in the Braslav, Gluboksky, and Pervomaisky (Vitebsk) districts, Orsha, Novopolotsk, and Vitebsk.

In the reporting period, oral appeals considered increased by almost three times, reaching 10.3 thousand. "This indicates, first and foremost, more effective work by employees with applicants. A 26% decrease in public appeals to higher authorities also confirms this," noted Marina Koroleva.

Overall, over ten months, the number of appeals across all areas of the committee's work has significantly decreased, including a 47.6% reduction in appeals concerning labor protection and state expertise, 46% in population employment, 44% in stationary social institutions, 42% in social support for the population, and 8.1% in pension provision.

To ensure comprehensive and high-quality consideration of applicants' issues, specialists from organizations within the committee's system regularly participate in training seminars and receive methodological and practical assistance. Alongside this, their knowledge levels are periodically assessed, and the results of work with citizens' appeals are taken into account during attestation. The committee also maintains systematic monitoring of work with appeals from citizens and legal entities at the local level.

Thirteen hotlines operate on a permanent basis across all areas of the committee's activities. Notably, the majority of questions received through these hotlines are of a reference and advisory nature.

The practice of mobile receptions and meetings with work collectives is actively implemented, during which pressing issues of labor protection and conditions, social and labor relations, pension provision, employment, and social support are discussed. "Thanks to close cooperation with the media, the most relevant of these issues are periodically covered in the press," added Marina Koroleva. She emphasized that the implementation of the requirements of Directive No. 2 "On measures for further debureaucratization of the state apparatus" is under constant control of the committee.

Olga Bogacheva - BELTA