Direct phone lines help the manager to prioritize - Alexander Poznyak

Direct telephone hotlines with the public help the leadership to prioritize work. This opinion was expressed today in Vitebsk by the Aide to the President of Belarus - Chief Inspector for the Vitebsk Region, Alexander Poznyak, in response to a question from a BELTA correspondent, after a three-hour telephone conversation with the region's residents.

\"Such telephone hotlines are very necessary because they provide direct communication, immediate interaction with citizens. Direct hotlines, like personal receptions, help leaders at any level understand what should be a priority in their work,\" Alexander Poznyak is convinced.

In total, about 30 calls were received during the President's Aide's telephone hotline today, with housing and communal services being the predominant issue among the problematic ones. \"This indicates that people are extremely concerned about this topic. The Head of State has already given instructions to sort out the utility billings. There was a call regarding the high cost of public bath services. Perhaps not many people use these services, but the 'bath' issue has been raised in the region more than once, which means it really concerns people, and it needs to be addressed,\" said the President's Aide.

In addition, housing issues (privatization and rental housing) were raised during the direct hotline, as well as the problem of parking. \"It is gratifying that citizens use the opportunity for direct communication not only to resolve personal issues but also to talk about problems that are relevant to many. I am grateful to those people who voice these

"positions," noted Alexander Poznyak. Heads of departments and committees of the regional executive committee were present at the direct line of the Presidential Aide. "I am pleasantly surprised by the reaction of my colleagues in the civil service, who during the direct line began to solve the voiced problems - they gave the necessary instructions, and specialists immediately went to the sites and began to help citizens. If each of the leaders approaches the solution of issues in this way, then the number of calls to direct lines will significantly decrease," said the chief inspector for the Vitebsk region.

He also noted that some calls are due to the shortcomings of local authorities. For example, residents of one of the new buildings in Vitebsk call the direct lines because there are problems with the elevators in the building, the lights are not working, and the bills for heating show amounts not according to the meters, which they have paid, etc. "All these problems will be solved, but no one told the residents about it, they do not have information about the phone numbers of responsible services, and no explanations were provided. This is a big drawback in the work of local authorities. And I see my task as helping my colleagues in the civil service, pointing out their shortcomings and encouraging them to communicate with citizens," noted Alexander Poznyak.

Alena Tikhonova, BELTA.