New rules for providing tourist services are being introduced in Belarus from 2023
The Rules regulate the procedure for providing tourist services and services related to the organization of tourist trips, when they are not provided as a package.
At the same time, they do not apply to the relations between subjects of tourist activity arising from agency agreements or other agreements not prohibited by law concluded between these subjects.
It should be noted that the provision of tourist services by the contractor is carried out exclusively on the basis of an agreement.
Within the framework of its conclusion, the contractor or an authorized travel agent provides the customer with information about tourist services, including details:
- about the tourist trip program;
- about the tour operator that formed the tour;
- about the cost of tourist services, the terms and procedure for their payment;
- about the set of measures guaranteeing the personal safety and property security of tourists and excursion participants during the tourist trip;
- about the exact start time of the tourist trip;
- other information related to the provision of tourist services.
- In the case of international outbound tourism, additional information is provided:
- on compliance with personal safety rules for tourists and excursion participants;
- on ensuring the fulfillment by the tour operator that formed the tour of obligations under contracts for the provision of tourist services in the field of international outbound tourism by means of ensuring the fulfillment by the tour operator of obligations under contracts for the provision of tourist services in the field of international outbound tourism;
- on the procedure for tourist activity participants to seek compensation for property damage in connection with the impossibility of the tour operator to fulfill its obligations.
Information about tourist services must
to be provided to participants of tourist activities in writing in a legible font in a language understandable to the customer.The Rules also regulate the procedure for providing services for:
- transportation;
- accommodation;
- excursion services.
In addition, the specifics of providing tourist services to underage tourists and excursion participants are defined.
Resolution No. 523 also establishes a standard form of a tourist services agreement.
The following resolutions of the Council of Ministers of the Republic of Belarus are recognized as invalid by the document:
- of November 12, 2014 No. 1064 "On approval of the Rules for the provision of tourist services";
- of April 13, 2017 No. 282 "On amending the resolution of the Council of Ministers of the Republic of Belarus of November 12, 2014 No. 1064".
The document comes into force on January 1, 2023.
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