The Tax Inspectorate's Taxpayer Service Center has opened in Polotsk

What conditions have been created for visitors in the TSC, what has changed in taxpayer service, and how was the first working week in the new format?

– Everyone who crosses the threshold of the inspection building is met by an administrator, – says Natalya Ptukha, Deputy Head of the MTD Inspection for the Polotsk District. – Having clarified the purpose of the visit, they are directed on how to get a particular consultation, where to go to perform the necessary administrative procedures. A modern electronic queue system has been implemented in the TSC. In the center, you can independently, for example, fill out and submit a declaration electronically – for this, a workspace for clients is provided here, equipped with computer equipment with internet access.

A video camera is installed in the premises, and audio recording of conversations with visitors is conducted, which, according to the inspection staff, firstly, disciplines, and secondly, if necessary, will help to restore the details of the conversation. As Natalya Alexandrovna notes, according to the number of coupons issued per day, the center serves about 90 visitors.

What else draws attention in the new center is the children's corner. While parents are dealing with "adult" matters, children can read books that explain what taxes are, or do coloring, or assemble words on a magnetic board.

– We tried to create the most comfortable conditions for our visitors, – explains the head of the inspection, Inna Akulinicheva. – This is the seventh taxpayer service center in the Vitebsk region, provided for by the development strategy of the tax authorities of the Republic of Belarus. The extraterritorial principle has been implemented, the essence of which is that any taxpayer, regardless of where they are registered for tax purposes or reside, can contact the center with an application for the implementation of an administrative procedure or submit a declaration. "Vitebskie vesti".