A service center of UP "Vitebskoblgaz" has opened in Vitebsk

The solemn event was attended by the Chairman of the Vitebsk Regional Executive Committee Nikolai Sherstnev, heads of various structural divisions of the regional executive committee and Vitebskgaz, and other distinguished guests.

Nikolai Sherstnev highly praised the new service center: "This is a much-needed facility, executed at a decent level." According to him, more such facilities providing quality services should be created in the region. The head of the region also emphasized the need to transfer the experience of Vitebskgaz to the housing and communal services sector and other sectors of the national economy.

The general director of the enterprise, Petr Shershen, told reporters in detail about the newly opened facility. The service center, with a total cost of Br1.6 million, was created to improve the quality of service for the population of Vitebsk and Vitebsk region in accordance with the requirements of Directive No. 2 "On de-bureaucratization of the state apparatus and improving the quality of life support for the population." Its functions include consulting the population on all issues related to the activities of Vitebskgaz, accepting payments, requests and applications, and processing documents.

The staff of the center is formed from specialists who previously performed these functions in structural divisions. "It was inconvenient for both employees and customers, who had to contact various addresses and phone numbers to resolve issues. Now there are unified city and mobile numbers, and the staff of specialists is consolidated in one place. When creating the center, innovative solutions and advanced technologies were applied (interactive information panel, mobile robot promoter, electronic queue management system, separation of service premises and client office), which made the facility comfortable for everyone: both clients and

"employees," noted Petr Shershen.

Every month, UP "Vitebskoblgaz" receives approximately 12,000 inquiries from residents of the regional center and Vitebsk district, 70% of which are by phone, and the rest are in person. Therefore, the opening of the service center is an important event for the population, the enterprise's general director is convinced. Petr Shershen also added that similar facilities were previously opened in Polotsk and Orsha, but the Vitebsk service center significantly surpasses them in its technical implementation.

BELTA. Photos by BELTA and "Vitebskiye Vesti".